Custom Aquarium Cost in Dubai
Saltwater vs Freshwater Aquarium
Swimming Pool Glass Panels in Dubai
Koi Pond Maintenance in Dubai
Adidas Liquid Billboard Dubai
Green Wall Installation in Dubai1. Who we are
This website, waterwonders-me.com, is operated by Water Wonders (Water Wonders Aquarium L.L.C.), a Dubai-based aquatic design and engineering company established in 2001. Our registered office is at Al Qusais Industrial Area #3, Dubai, UAE (P.O. Box 235018).
For the personal data described in this policy, Water Wonders decides why and how the data is used. In this policy, "we", "us" and "our" mean Water Wonders.
2. Data we collect
We collect personal data in the following situations.
| Where | What we collect | Why |
|---|---|---|
| Quotation request form | Full name, email, phone number, service type, company name, project address, project dimensions and project description. | To review your project, contact you and prepare a quotation. |
| Email, phone and WhatsApp | The details you share with us, such as your name, contact details and message. | To reply to your enquiry and manage the conversation. |
| Blog comments | Name, email address, website (optional) and your comment. If you tick the checkbox, your details are saved in a cookie in your browser for next time. | To publish and moderate comments and to contact you about them if needed. |
| Technical data | IP address, browser and device type, pages visited and the time of the request, collected in standard server logs. | To deliver the website, keep it secure and fix technical problems. |
| Spam and abuse protection | A signed security token, and short-lived counters linked to a one-way hash of your IP address and email address when you submit the quotation form. | To block bots, spam and abuse. These counters expire automatically within hours or, at most, one day. |
We do not ask for payment card details, government ID numbers or other sensitive data through this website, and we ask that you do not send them to us.
3. How we use your data
- To respond to enquiries and quotation requests, and to arrange site visits and consultations.
- To design, supply, install and maintain aquatic systems, and to provide warranty and after-sales support to customers.
- To operate, secure and improve this website, and to prevent spam, fraud and misuse.
- To keep business, accounting and legal records.
- To comply with legal obligations and respond to lawful requests from authorities.
We do not use your data for automated decision-making that has legal or similarly significant effects on you, and we do not send marketing emails unless you have asked us to.
4. Legal basis
We process personal data in line with applicable UAE data protection law, including the Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) where it applies. Depending on the situation we rely on:
- Your consent, for example when you submit a form or choose to save your details for comments. You may withdraw consent at any time.
- Taking steps at your request before or while entering into a contract with you, such as preparing a quotation.
- Our legitimate interests, such as keeping the website secure and managing our business, balanced against your rights.
- Legal obligations, such as accounting and record-keeping requirements.
7. International transfers
Some of the providers mentioned above, such as Google or WhatsApp, may process data outside the UAE. Where that happens, we take reasonable steps to make sure your data remains protected in line with applicable law.
8. How long we keep data
We keep personal data only for as long as we need it for the purpose it was collected, including any project, warranty or maintenance relationship, and for as long as accounting, tax and other legal requirements oblige us to. Enquiries that do not lead to a project are kept for a reasonable period and then deleted or anonymised. Spam-protection counters expire automatically as described above.
9. How we protect your data
We use reasonable technical and organisational measures to protect personal data, including secure connections, access controls, spam and abuse protection and limited internal access. No online service can be completely secure, so please avoid sending sensitive information through forms or email.
10. Your rights
Subject to applicable law, you can ask us to:
- confirm whether we hold your personal data and give you a copy;
- correct data that is inaccurate or incomplete;
- delete your data or restrict how we use it;
- stop using your data for a purpose you object to;
- withdraw consent you have given, without affecting earlier processing.
To make a request, email info@waterwonders-me.com. We may ask you to confirm your identity first, and we will respond within a reasonable time and as the law requires. If you are unhappy with our response, you may contact the relevant data protection authority.
11. Children
This website is intended for adults and businesses. We do not knowingly collect personal data from children. If you believe a child has sent us personal data, please contact us and we will delete it.
12. Changes to this policy
We may update this policy from time to time, for example when our services or the law change. The date at the top shows when it was last updated. Please check back occasionally.
13. Contact us
Questions about this policy or your personal data? Get in touch.